Spa Policies

Appointments and Cancellation Policy

Advanced reservation for our service(s) is recommended. A major credit card is required to hold reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments canceled, changed or rescheduled in less than 24 hours will be billed 100% of each service.

Group reservations Cancellation policy

In Consideration of our other clients and our technicians, 50% deposit required for booking of 3 or more people. Please give a 24-hour Notice of any cancellation and 48-hour for a group. Deposit not refundable if canceled less then 48 hours. No-Shows or cancelation less than 24 hours will be charged the full-service price. A credit card is required to secure any salon or spa appointments.

Arrival

We suggest you arrive at least 10 minutes prior to your scheduled appointment time. As a courtesy to other guests scheduled and following your appointments.

Gift Cards

Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk or online. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final.

Returns & Exchanges

Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 14 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final on Gift Cards.

Gratuities

Gratuities are accepted in cash only. If you were happy with your service, it is customary to give 18-20% of the full menu price in gratuity to your therapist. Our Front desk staff we’ll help you with envelopes so you won’t have to look for your therapist while they working.

Payment Methods

We accept cash, Visa, MasterCard, American Express cards. We do not accept personal checks. Gratuity is accepted in cash only.